Our latest Lender Spotlight shines on Dawn Mullen with loanDepot in Hoover. Dawn has been in the mortgage business for more than 15 years and joined loanDepot in 2018. She received the 2018 Top of the House Award, given by loanDepot to originators with 95% or higher customer service scores.
Q: How did you hear about AHFA programs?
A: I have been using the programs since June 2018. I was new to the Birmingham market, and my manager introduced me to the program.
Q: What do you think is the greatest benefit of AHFA programs?
A: Having the option of FHA and Conventional underwriting, while being able to provide a lower down payment option for my borrowers is the greatest benefit. About 95 percent of my business is first-time homebuyers. Being able to offer them a loan program that fits their needs while providing a lower down payment is priceless.
Q: What do you like most about AHFA programs?
A: The ease of the process from start to finish. Also, over the past year, there have been changes that enhance the product for the better.
Q: What do you enjoy most about your job?
A: Seeing the look on my borrower’s face when they are handed the keys to their home. It’s even better when I’m able to provide a mortgage to a family when they have been turned down in the past.