Susan Moncrief of Gateway Management Company, manager of Hamilton Place in Millbrook, has been named as this year's Manager of the Year.
Moncrief has worked in property management for 12 years and has been at Hamilton Place most of that time. She was nominated for the award by Deborah Brown, regional property manager for Gateway Management Company. Brown wrote, “Susan has previous experience working with the public in the retail and restaurant businesses. This is on reason Susan is so good with her residents. She understands the different personalities, what makes people happy, what is important to some may not be important to others. She uses this knowledge to connect with her residents and be able to effectively communicate with each of them.”
Hamilton Place is 56-unit development for the elderly. It was financed in part by $1.69 million in HOME Investment Partnerships Program funds and $400,545 in Housing Credits, administered in Alabama by AHFA.
The resident letters included in Moncrief’s nomination package are a testament to the energy she has put into creating a community within a community at Hamilton Place. She had a resident that fell in the bathroom, and Susan sat and held her hand until the ambulance arrived. The sweet resident stated, “you did not care how much blood was there, you sat right down in the floor with me until the paramedics got there.” Another resident stated, “I am blind and can't write my check out.” She also writes, “Susan makes me feel so special.” One of the residents stated in her letter, “She goes out of her way to help anybody. Always has a smile on her face.” Another resident states, “She is always very professional, friendly and understanding.” One comment in a letter was, “Susan has created a very nice community of residents that we all call family. She simply knows how to bring all the right people together. She has built a community.” It is obvious that the residents of Hamilton Place love Moncrief, respect her, trust her, and admire her for a job well done.
Brown said, “As a regional property manager, Susan is the person you want to have on your property as a manger. A person who treats it as their own. A person who genuinely cares for their residents. A person who can meet the budget while keeping the property in pristine condition. Susan is the epitome of the ideal property manager, and I’m so glad that she is on my team.”
Now in its 26th year, the MOTY award recognizes outstanding management staff at AHFA-funded developments. Moncrief was one of seven nominees this year and received her award as part of the Alabama Affordable Housing Association's annual conference.
Please join us in congratulating Susan Moncrief, AHFA's 2023 Manager of the Year!